Employee Assistance Program

At times, personal crises and emotional conflicts can become overwhelming.  These problems can affect an individual's life and work.    National City is committed to providing you with the tools and resources you need to succeed in your work and personal life.

National City offers an integrated Employee Assistance Program (EAP) and work-life program, under the name of "LifeWorks".    This program provides you with simple access to find the help you need with one confidential place to turn for personal support, referrals and short-term counseling services for any issue that you many face in your work or personal life. No one, including your employer, will be informed that you or a family member has used this service. Any information you share with a counselor remains private and confidential.

LifeWorks is a one-stop resource that will offer consultation, information and personalized support for a wide range of issues such as:

  • Parenting and Child Care
  • Financial
  • Emotional Well-Being  
  • Retirement      
  • Addiction & Recovery
  • Managing People
  • Elder Care Resources
  • Work Issues

LifeWorks offers you and your family: 

  • Fast, confidential access to caring, professional consultants - real people to talk to when you need support and professional expertise.

  • Up to 3 free, face-to-face EAP sessions with a provider near your work or home.
  • An award-winning Web site: LifeWorks Online, with hundreds of online articles, workshops, interactive self-assessments, locators, and much more.
  • Free booklets, audio recordings, and other materials to help you get the answers you need in the format you want.
  • Referrals to resources, services, and support in your community.
  • A commitment to always be there when you have a question or need help.

How do you contact LifeWorks?
By phone, 24 hours a day, seven days a week:  877-234-5151

Visit LifeWork's website at www.lifeworks.com  
(user name: ncity, password: ncity2)

The EAP is Confidential
EAP services are confidential. The EAP doesn't let your employer or anyone else know that you called without your consent and written permission -- not your manager or supervisor, not even your partner or spouse. The only exception to this rule of confidentiality is if the EAP consultant learns that someone is at risk of harming him- or herself or others. In this case, the consultant may be required to report the situation to the appropriate authorities.

The EAP is Easy to Use

Contacting the EAP is easy:

1. Simply dial the 877-234-5151.

2. When you call Ceridian, be prepared to give your name, address, and the name of your employer. Remember that your name and any other identifying information will be kept confidential. If you don't wish a return call to be made to your home or place of work, you may make arrangements with the consultant about how, when, and where you want to be contacted. Your employer's name is important
because it allows the EAP consultant to identify the specific type of service your employer is providing along with other important health insurance and benefits information.

The EAP consultant will discuss your needs and concerns with you, listen, and assess the situation. Depending on your situation, the EAP consultant may

  • work with you and help you make a plan to resolve your issues or concerns
  • refer you to a self-help or support group
  • guide you to helpful resources in your community
  • refer you to a specialist or local counselor for ongoing  counseling
  • send you helpful materials to read and recordings with helpful information
 

Contact an EAP Counselor:
Ceridian LifeWorks/EAP
(877) 234-5151

 Articles

 Newsletters

 Managers